How to Manage Your Subscription

Log in to customer account

  • Accessing your account is EASY.  Go to the Manage Subscription Page and enter the email address or phone number that you used to purchase.  You will receive a one-time code to enter to access your subscription.  No password needed.

Cancel a subscription

Log in to your account to cancel your subscription.

  1. Click the Subscriptions tab and select Edit next to the subscription you want to cancel.
  2. Scroll down on the subscription page and click Cancel subscription.
  3. Select a cancellation reason and click Proceed. 

Update billing information or email

In the payment methods tab, you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed.

Payment_methods_tab_in_novum_customer_portal.png

Note: Your billing address is not the same as the shipping address. Refer to Update shipping address to change your shipping information.

If you’d like to edit the payment method assigned to a specific address profile you can do so via the subscriptions tab by editing your existing subscription. This is also where you can adjust the email on file for that subscription. 

payment_method_on_subscription_via_edit_in_the_novum_customer_portal.png

Note: If you signed up using PayPal and want to change your payment method in PayPal, you may be able to edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via the checkout.

Skip a delivery

Log in to your account to skip a delivery.

  1. Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.
  2. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.

recharge_customer_portal_delivery_schedule.png

Update or add a new shipping address

Log in to your account to update your shipping address.

  1. Click the Shipping addresses tab to show all of your shipping addresses. 
  2. Select the shipping address you want to update or click Add new shipping address to enter a new address. 
  3. Follow the prompts to update or create a new address. 
Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment. Refer to Update billing information if you want to update this.

Recharge_customer_portal_showing_the_shipping_addresses_section.png

Add a one-time product to a subscription

Log in to your account to add a product to an existing subscription.

  1. Click the Subscriptions tab and select Edit next to the subscription you want to add a product to.
  2. Hover over the product you want to add and select Add one-time. This automatically adds the product to your shipment. 
  3. You can click the Delivery schedule tab and select Manage add-on to manage or delete the one-time product.

recharge_customer_portal_delivery_schedule_showing_a_one-time_product_added_to_a_subscription..png